Frequently Asked Questions

General Information

Why RÖDER?
RÖDER Group offers quality products and services at EU standards with its 65 years of experience. It develops innovative solutions with high-tech production, R&D studies and turnkey projects. It is a reliable brand with its insurance guarantee, spare parts guarantee and worldwide service. It stands out in the sector with its strong references.
What are the areas of use of tent systems?
RÖDER tent systems offer flexible, fast installation and durable solutions in the fields of industry, commerce, sports, public, defense, aviation and events. Warehouse tents meet production and storage needs with their fast installation and wide usage areas. Permanent structures such as large-scale sports halls and emergency shelters and temporary areas can be provided. It offers suitable solutions for military bases, airports and event organizations.
What is the warranty period of your products?
The warranty period of RÖDER tent systems is 2 years, and during this period, repair and replacement services are provided for problems related to material and workmanship. Additional warranty options are offered so that users can use their products safely for a longer period. Provided that regular maintenance and correct use are carried out during the warranty period, rapid solutions are provided for material or production defects.
In which sectors does RÖDER serve?
RÖDER offers comprehensive solutions for closed area needs that may arise in almost every sector. The main ones are logistics, automotive, energy, chemistry, food and beverage, construction, aviation, defense, sports, agriculture, animal husbandry, health, tourism, real estate, fashion, textile, art and entertainment.
Can you give us information about your company's history and global activities?
RÖDER was founded in 1959 by Heinz RÖDER in Büdingen, Germany, and initially focused on designing party and event tents. In the 1970s, it produced the first large aluminum tent and developed its product range for major events such as Formula 1. Since 2015, it has become a global market player with 600 employees worldwide, under the shareholding of RAG Stiftungs Beteiligungs GmbH.

Products and Services

Can I get information about your tent rental services?
RÖDER offers temporary space solutions for events, fairs, concerts, weddings and industrial needs with its tent rental services. Rental services offer advantages such as flexible dimensions, fast installation and assembly, long/short term options, special design and equipment, quality and durability, and comprehensive support. Tents provide safe use in all weather conditions and can be customized according to needs.
How long does it take to set up tents?
The installation time of RÖDER tent systems varies depending on the size of the tent, the purpose of use and environmental conditions. Small and medium-sized tents can usually be set up in 1-2 days, while large industrial structures and custom-designed tents can take 1-4 weeks. Professional installation teams provide customers with a clear timeline, ensuring fast and safe installation.
Which climate conditions are RÖDER tent systems suitable for?
RÖDER tent systems are designed to be resistant to all weather conditions. They are particularly robust against harsh climate conditions such as strong winds, heavy rainfall, and high temperatures. In addition, they provide thermal insulation in cold climates, ensuring the comfort of users.
Do you produce specially designed tents in addition to standard tent systems?
In addition to standard tent systems, RÖDER also produces fully customizable specially designed tents. These tents can be shaped according to events, industrial needs and other special requirements, and can be made modular and multi-storey. With the ALEA façade system, structures can be completely or partially shaped according to the desired design and enriched with graphic and 3D elements. RÖDER offers creative solutions and quality service with its expert design team.
What is the durability of the materials used in your products?
RÖDER offers long-lasting solutions against harsh weather conditions by using high-quality and durable materials in tent systems. While tent awnings are made of PVDF-coated polyester material, steel and aluminum structural elements are resistant to rust and have a high load-bearing capacity. The tents are waterproof, flame-retardant, and are manufactured using environmentally friendly, recyclable materials.

Production and Delivery

How does the tent production process work?
The RÖDER tent production process first begins with the creation of special designs according to customer needs. After the design is approved, the tent's metal frame and fabric are produced using high-quality materials. Finally, the tent is assembled and made ready for shipment after undergoing quality control tests.
Where are your production facilities located?
RÖDER Group Turkey production facilities are located in Düzce Gümüşova Organized Industrial Zone, on an area of 38,000 m², 10,000 m² of which is closed area. This facility produces tent tarpaulins to world standards and approximately 20,000 m² of tent tarpaulin is produced every month and exported from Turkey to the whole world. The Düzce facility has the distinction of being the largest investment made in the tent sector in Turkey.
From which countries do you receive demand for your products?
Demand for RÖDER tent systems comes from many different countries around the world. Countries in Europe, the Middle East and Asia in particular show great demand for RÖDER tents. These demands are usually for commercial events, disaster relief, temporary shelter solutions and industrial needs.
How long does it take from order to delivery?
The order-to-delivery process of RÖDER tent systems is usually completed within 6 to 8 weeks. This period may vary depending on the type, size and special requirements of the tent. After the order is placed, the design, production and assembly stages are carefully planned and completed in accordance with the specified delivery date.
Do you export tent systems abroad?
Yes, RÖDER exports tent systems abroad. Approximately 20,000 m² of tent tarpaulin is produced from the production facility in Türkiye every month and sent to various countries around the world. Röder has a global customer network by providing high-quality tent systems for international markets.

Installation and Technical Support

Do you provide tent installation services?
Yes, RÖDER provides tent installation services. While tent system installation is managed by professional teams, users are ensured to put their tents into use quickly and safely. In addition, all necessary technical services are provided during the installation and assembly process.
How many people work in a tent installation team?
In RÖDER tent installation, a professional team of 4 to 6 people usually works under the management of the project supervisor. The team may vary depending on the size of the tent and the difficulty level of the installation. The project supervisor supervises and directs all steps to ensure that the installation process proceeds smoothly and efficiently.
Do tents need to be maintained regularly?
Yes, RÖDER tents need to be maintained regularly. Regular maintenance extends the life of the tent and prevents possible malfunctions during use. It also maintains the tent's safety and performance, ensuring that it remains resistant to all weather conditions.
Do you offer maintenance and repair services after installation?
Yes, RÖDER offers maintenance and repair services after installation. Periodic maintenance and repair services are provided when necessary so that tent systems can operate efficiently and for a long time. RÖDER offers all kinds of technical support to its customers regarding regular maintenance of the products.
Which regions do your technical support services cover?
RÖDER offers technical support services covering all 81 cities throughout Türkiye. RÖDER provides fast and effective service to its customers in every region, supporting them in the installation, maintenance and repair of tent systems. Thanks to this wide service network, customers can receive technical support whenever they need it.

Payment and Pricing

How is product pricing determined?
RÖDER product pricing is determined according to the size, features, materials used and special requests of the tent system. In addition, logistics costs are also included in the pricing process. In each project, the most suitable price offer is presented to the customer's needs.
What are your payment methods?
RÖDER provides solutions suitable for the needs of its customers by offering different payment methods. Generally, options such as bank transfer, credit card and cash payment are offered. In addition, project-specific payment plans and deferred payment options can be arranged specifically for the customer.
Which methods do you accept for international payments?
RÖDER generally accepts payment methods such as bank transfer and credit card for international payments. In addition, in some cases, transactions can be made through international payment systems and secure payment platforms. For any international payment, you can contact the RÖDER expert team to get detailed information about payment terms and methods.
What are your tent rental prices?
RÖDER tent rental prices vary depending on the size of the tent, duration of use, design and additional services. For the most accurate price information, it is sufficient to contact the RÖDER expert team directly according to your project requirements.
Do you offer discounts for wholesale purchases?
Yes, RÖDER offers discounts for wholesale purchases. Special discounts can be applied depending on the amount of product to be purchased and the size of the project. For detailed information and pricing, it is sufficient for customers who will make wholesale purchases to contact the RÖDER expert team directly.

Security and Quality

How do you ensure safety standards in your tent systems?
RÖDER Tent Systems manufactures products in accordance with European Union (EU) standards. All our tents undergo rigorous quality control tests in terms of safety and durability. In addition, the materials and structures used are designed and manufactured in full compliance with EU safety regulations.
Do you have fire-resistant tent systems?
Yes, RÖDER Group Türkiye has fire-resistant tent systems manufactured with flame-retardant tarpaulin. This tarpaulin is designed in accordance with high fire safety standards and manufactured with flame-retardant materials. This minimizes the risk of fire and ensures safe use.
Are tent systems resistant to natural disasters such as earthquakes?
RÖDER Group Turkey tent systems offer a durable alternative structure against natural disasters such as earthquakes. Modular tent systems are more resistant to seismic movements thanks to their flexible and lightweight structures. They are more resistant to shock and have a lower risk of collapse compared to traditional reinforced concrete structures. In addition, thanks to their fast installation and portability advantages, they offer an important solution in post-earthquake reconstruction processes. RÖDER tents can be used as temporary or permanent storage in regions with high earthquake risk and help damaged facilities continue their activities.
What quality certificates do your products have?
RÖDER Group Turkey has ISO 9001 Quality Management System and ISO 14001 Environmental Management System certificates. In addition, our products are registered with the CE certificate in accordance with European Union standards. The in-house production control for the construction of steel and aluminum structures is certified according to DIN EN 1090-1. All our structures are inspected by TÜV in terms of design, structural integrity and planning, and all statics of RÖDER structures are calculated and tested according to EN ISO 13782. By complying with the highest standards in terms of safety and quality, we offer our customers high-quality and reliable solutions
Çadır sistemlerinizde güvenlik standartlarını nasıl sağlıyorsunuz?
RÖDER Çadır sistemleri, Avrupa Birliği (AB) standartlarına uygun ürünler üretmektedir. Tüm çadırlarımız, güvenlik ve dayanıklılık açısından sıkı kalite kontrol testlerinden geçmektedir. Ayrıca, kullanılan malzemeler ve yapılar, AB güvenlik yönetmeliklerine tam uyum sağlayacak şekilde tasarlanıp üretilmektedir.

References and Projects

Can you give examples of projects you have worked on before?
As RÖDER Group Turkey, we provide high-quality indoor solutions to the largest companies in all sectors of Turkey. We have provided modular structures for warehouses and production areas, fair and event areas for leading brands such as Türk Tuborg, Eren Enerji, Krone, Erikli Nestle, Oyak Renault, Ve-Ge, Hyundai Assan, Anadolu Isuzu, Aselsan, 3M, Danone, Dalgakıran. With our temporary and permanent indoor solutions, we add value to our business partners by offering flexible, durable and aesthetic structures specific to the needs of different sectors.
Have you ever completed turnkey projects before?
Yes, as RÖDER Group Turkey, we have completed turnkey projects in many sectors. For many major brands in our references, we have designed and delivered various indoor solutions from fairs to sports events, from corporate organizations to production and storage areas, complete with installation and technical support services. We managed all processes from project management to assembly with our professional team, and offered our customers fast, safe and aesthetic structures.
Can we review your references?
RÖDER Group Turkey has collaborated with Emlak Konut, Eren Enerji, Krone, Aselsan, 3M, Turkcell, Schenker Arkas, Danone, Türk Tuborg, Vatan Plastik, Erikli Nestle, Modern Karton, Oyak Renault, Hyundai Assan, Sertrans Logistics, Sinpaş, Tahincioğlu, Nef, Cengiz Enerji, İstanbul Metropolitan Municipality, Anadolu Isuzu, Ve-Ge, Dalgakıran and many other major companies to offer modular construction system solutions.
In which major organizations were RÖDER tent systems used?
RÖDER tent systems have been preferred in many major organizations in Turkey and around the world. In addition to being a regular supplier of Formula 1 and UEFA Champions League events, we also offer solutions for prestigious events such as international fairs and expo organizations.
What type of tents do you recommend for fairs and events?
We recommend different tent solutions for fairs and events depending on the type, duration and capacity of the event. While aluminum construction tent systems eliminate the need for columns by offering wide openings, transparent or opaque PVC coated tents provide both an aesthetic and weatherproof solution. In addition, we offer flexible, safe and stylish solutions for all types of fairs and events with our options such as multi-storey tent systems, dome tents, pagoda tents and customized VIP tents.

Environment and Sustainability

Do you provide energy efficiency in your production processes?
Yes, as RÖDER Group Turkey, we aim to maximize energy efficiency in our production processes. We minimize our environmental impact with low energy consumption production facilities, use of recyclable materials and smart production techniques.
What are your sustainability goals?
As RÖDER Group Turkey, we continue our work to minimize environmental impacts in line with our sustainability goals. While we currently use 95% reusable components, we aim to increase this rate even further and make our production and construction systems more environmentally friendly. In addition, within the scope of the EMAS Certification Program, we contribute to institutions and organizations in systematically reducing their environmental impacts by using environmentally friendly and sustainable technologies in all our fields of activity.
Do you offer special solutions for sustainable projects?
Yes, as RÖDER Group Türkiye, we offer special solutions for sustainable projects. With our tent systems that contain 95% reusable components, we provide environmentally friendly event and building solutions using recyclable materials and energy efficient structures.
Do you have recyclable tent systems?
Yes, as RÖDER Group Türkiye, we offer recyclable tent systems. The aluminum constructions, PVC coatings and modular components used in our buildings are 95% reusable and produced from sustainable materials. In addition, we continue our R&D studies to increase this rate even further and support institutions and organizations in reducing their carbon footprint by implementing environmentally friendly production processes within the scope of the EMAS Certification Program.
Do you use environmentally friendly materials in tent production?
Yes, as RÖDER Group Turkey, we take care to use environmentally friendly and sustainable materials in tent production. By preferring 95% reusable components in our structures, we minimize our impact on nature. We manufacture with materials such as recyclable aluminum constructions, energy-saving insulated PVC coatings and ecological floor systems that leave a minimum impact on the environment. In this sense, within the scope of the EMAS Certification Program, which aims to systematically reduce the potential damage that institutions and organizations may cause to nature, RÖDER uses environmentally friendly and sustainable technologies in all its fields of activity.
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